Politica di rimborso

Return & Refund Policy

At RoadSoft Diesel, we sell digital software products, subscription-based software access, and remote software installation services. Because our products are digital and are delivered or activated remotely, they cannot be returned in the same way as physical goods.

This policy explains when refunds are available and how we handle cancellation requests.

Digital Products & Software Installation

Our products include digital downloads, software access, licence/subscription access, and remote installation or setup services.

Once a digital product has been delivered, accessed, activated, downloaded, installed, or a remote installation has begun with your consent, the product is generally considered supplied. Because of this, we cannot usually offer a refund simply because you have changed your mind, no longer need the software, purchased the wrong item, or have successfully used the product.

However, we will always work with you if there is a genuine technical issue.

When Refunds Are Available

You may be eligible for a full or partial refund if:

We are unable to provide access to the purchased software.
We are unable to install or activate the purchased software after reasonable troubleshooting.
The software is not functioning as described and we cannot resolve the issue.
The product supplied is materially different from the product purchased.
We fail to deliver the digital product or service.

Before approving a refund, we may ask for reasonable cooperation, including screenshots, error messages, system information, or remote access through AnyDesk or similar software so we can attempt to resolve the issue.

If we are unable to make the product work as described, we will approve a refund.

When Refunds Are Not Available

Refunds are generally not available where:

The software has been successfully installed, activated, accessed, or used.
The issue is caused by an unsupported device, operating system, interface, adapter, vehicle, or third-party hardware.
The customer refuses reasonable troubleshooting or remote support.
The customer purchases the wrong product.
The customer changes their mind after delivery has started.
The subscription has been used for more than 3 days, unless required by applicable consumer law.
The customer’s own computer, antivirus, Windows installation, network, permissions, or third-party software prevents use after the product has already been supplied correctly.

Customer Responsibility Before Purchase

Customers are responsible for ensuring that the product they purchase is suitable for their intended use before placing an order.

This includes, where applicable:

Confirming they are purchasing software only and not hardware, adapters, communication interfaces, cables, or physical equipment.
Confirming they already own, or have access to, any required hardware, diagnostic interfaces, licences, or compatible vehicles or machinery stated on the product page.
Confirming that their computer meets the published system requirements, including supported Windows version, storage capacity, administrator permissions, internet connectivity (where required), and any other prerequisites listed.
Reading the product description, compatibility information, and any stated limitations before purchasing.

If you are unsure whether a product is suitable for your equipment, you should contact us before placing your order.

Failure to verify compatibility before purchase does not make the product defective or entitle the customer to a refund.

Purchases Made in Error

We are unable to provide refunds where a customer:

Purchases software believing it includes hardware, adapters, communication interfaces, cables or other physical equipment.
Purchases software without owning the required hardware or compatible vehicle.
Purchases software for an unsupported vehicle, engine, machine, controller, operating system or diagnostic interface.
Purchases the incorrect product after the product description clearly identifies its intended compatibility.
Does not have access to a compatible Windows computer capable of running the software.

These circumstances are considered purchasing mistakes rather than faults with the supplied digital product.

Nothing in this section affects your statutory rights where the product is faulty, not as described or cannot be supplied.

Subscription Software

For subscription-based software, we may offer a full refund if the subscription has not been meaningfully used and the refund request is made within 3 days of purchase.

After 3 days of access or use, subscription payments are generally non-refundable unless the software is defective, not as described, or we are unable to provide the service you purchased.

Cancelling a subscription stops future access or renewal where applicable. It does not automatically entitle you to a refund for time already used.

European Union 14-Day Cooling-Off Period

If you are a consumer in the European Union, you may have a legal right to cancel your order within 14 days of purchase without giving a reason.

However, for digital content, software access, downloads, licence activation, subscription access, and remote installation services, this right may be lost once delivery or performance begins, where you have given express consent for us to begin supplying the product or service during the 14-day cooling-off period and you acknowledge that this may affect your right to cancel.

By requesting immediate access, download, activation, subscription access, or remote installation, you agree that we may begin supplying the digital product or service before the 14-day period expires.

This does not affect your legal rights if the product is faulty, not as described, not supplied, or cannot be made to function as promised.

Technical Support Before Refunds

Because most issues with diagnostic software can be resolved remotely, we reserve the right to attempt technical support before approving a refund.

This may include:

Checking system compatibility.
Reinstalling or repairing software.
Confirming licence or subscription access.
Reviewing error messages.
Using remote access software such as AnyDesk with your permission.

If we cannot resolve the issue after reasonable attempts, and the issue is not caused by unsupported hardware, unsupported vehicles, customer refusal, or customer-side system problems, we will approve a refund.

How to Request a Refund

To request a refund, contact us at:

support@roadsoftdiesel.com

Please include:

Your order number.
The product purchased.
A clear description of the issue.
Screenshots or error messages where possible.
Details of your computer, operating system, adapter/interface, or vehicle if relevant.

We will review your request and respond as soon as possible.