Delivery & Installations

RoadSoft offers both digital diagnostic software and physical diagnostic hardware/kits. Delivery depends on the type of product you purchase.

Please check the relevant section below.

Software Program Delivery

Diagnostic software is delivered digitally and installed remotely by our support team. No physical product will be shipped when purchasing software only.

How Software Delivery Works

1. Place your order
Once checkout is completed, your order is received by our team and prepared for installation.

2. Contact our support team
After purchase, you will receive instructions explaining how to arrange your installation. We recommend contacting us as soon as possible so we can coordinate a suitable installation time.

3. Install AnyDesk
Software installations are completed remotely using AnyDesk.

Please install AnyDesk on the Windows laptop or PC where you want the software installed: Download AnyDesk

4. Provide remote access
Open AnyDesk and provide the connection details requested by our support team. Temporary remote access allows our technician to complete the installation and configuration.

5. We install and configure the software
Our technician will complete the installation, required setup and activation where applicable, followed by a basic launch check to confirm that the software opens correctly.

Software Installation Time

We normally aim to complete software installations within 24 hours of purchase.

Many installations are completed significantly sooner. However, installation time depends on:

Technician availability
Your availability to provide remote access
Your internet connection
The size and complexity of the software
Download and installation times
Any Windows, driver or compatibility issues that need to be resolved

The 24-hour period is therefore a normal service target rather than a guaranteed immediate installation time.

If you purchase outside our active support hours, your installation will be completed as soon as both you and one of our technicians are available.

What You Need for Software Installation

A compatible Windows laptop or PC
A stable internet connection
AnyDesk installed
Sufficient free storage space for the software purchased
Temporary remote access for our technician
Time to leave the computer available while the installation is completed

You do not need to be technically experienced. Our team will guide you through the process.

Diagnostic Kit or Adapter Delivery

Diagnostic kits, communication adapters, cables, laptops, tablets and other hardware products are physical products and must be shipped to you.

This is separate from our software-only delivery process.

How Hardware Delivery Works

1. Place your order
After checkout, we receive your order and prepare the hardware for dispatch.

2. Order processing
Your equipment is checked and prepared before shipment. Where a diagnostic kit includes a laptop or tablet with preinstalled software, the system may also need to be configured before dispatch.

3. Your order is shipped
Once dispatched, tracking information will be provided where available.

4. Receive your equipment
Delivery time depends on your destination, the product ordered and the shipping service used.

Diagnostic Kits

Where a product is specifically sold as a Diagnostic Kit, the product description will state exactly what is included.

Depending on the kit, this may include:
Diagnostic laptop or tablet
Diagnostic communication adapter
Required diagnostic cables
Preinstalled diagnostic software
Initial software configuration

Please always check the individual product description before ordering, as kit contents vary between products.

Adapters & Hardware Only

If you purchase an adapter, cable or other hardware product on its own, only the items shown or listed in that product description are included.

Software is not automatically included with an adapter purchase unless the product page specifically states otherwise or user has selected an adapter package with software. Adapter & software only purchases means you will require remote installation and physical delivery.